When redeeming a reward, it is possible that the reward you redeem will require additional time to process.
There is no need to be alarmed by this! As an extra precaution to ensure the security of your account and your hard-earned reward, the reward you redeemed will be added to your account within 3 days from the time you redeemed it.
While we are unable to speed up this process, we will let you know when your reward is available to use! You can check the status of your reward by tapping the Rewards tab in the app and viewing My Rewards.