When you reach out to our Customer Support agents about an issue that can not be resolved in the Help Center, it is our goal to assist you in the most efficient and accurate way possible! Here are some tips on information to include in your message to us for a few scenarios:
An item on your receipt did not receive credit after you made corrections, or a receipt is not processing.
In this situation, please be sure to provide the name of the store, the checkout date/time, and the total for the receipt in question, as well as which item(s) did not receive the points they should have.
An error message is appearing when you try to log in to your account.
When you see an error message pop up that requires you to reach out to Support, the best thing to do is to take a screenshot of the error and include it in your message to us so we know exactly what you are seeing and how to resolve it.