Do you have a question about a specific receipt that you scanned or maybe need help updating information on your account? We understand that you might need a helping hand to answer some of your questions which is why we have created many helpful articles for your viewing.
Please review our Help Center articles before reaching out to our Support Team, as you may find the answer to your question, saving you the time it would take to contact us and get a response.
If you reach out to Customer Support about an issue that can not be resolved in the Help Center, it is our goal to assist you in the most efficient and accurate way possible. Here are some tips on information to include in your message to us for a few scenarios:
An item on your receipt did not receive credit after you made corrections, or a receipt is not processing.
- In this situation, please be sure to provide the name of the store, the checkout date, and the total for the receipt in question, as well as which item(s) did not receive the points they should have.
An error message is appearing when you try to log in to your account.
- When you see an error message pop up that requires you to reach out to Support, the best thing to do is to take a screenshot of the error and include it in your message to us so we know exactly what you are seeing and how to resolve it.
If you can provide us with in-depth information about the problem, we can help you in a timely manner. Being proactive will help us better serve you!