Why was my Account Deactivated?

Unfortunately, if you can believe it, there are individuals that try to fraudulently obtain points from us using many different methods. In order to provide the maximum amount of points and savings to our wonderful Fetch users, we put systems in place to detect fraudulent behavior.

Below, are common reasons for account deactivations:

  • Changing non-partner items to partner items
  • Having multiple accounts on one device
  • Creating fake accounts to receive referral bonuses
  • Scanning receipts for a business purchase

Please refer to the Terms of Service for additional information.

If you believe your account has been deactivated in error, please reach out to


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