What do I do if I didn't get points for a qualifying brand?

We gave you the ability to help our software learn by editing your receipts if you find any discrepancies. This is the fastest way to receive the missing points. Launch the Fetch Rewards app, go to the receipt in question, and follow the steps below:

  1. Select the “Scan” tab at the bottom of the application
  2. Scroll sideways through your most recent receipts at the top and select the one you need to correct.
  3. Scroll all the way down until you see "Correct my Receipt" (located at the bottom of the digital receipt).
  4. Select the item to correct, or tap on "+ Add an item that was missed” (located at the top of the digital receipt).
  5. Select or add the correct item and press “Change Item” on the bottom.
  6. Adjust the quantity and price for the item. If the exact item can not be found, please use the generic brand associated with the item.
  7. Once you have made all corrections, click "Yes, Submit" and it will be reviewed quickly. We also gave you the option to scan the barcode when correcting a receipt.

Corrections will be approved or denied with in 24 hours of submission.

We also gave you the option to scan the barcode when correcting a receipt.

If any special offers were associated with the corrected items, they will be applied after the receipt is reprocessed with the correct partner product information.

Receipts must be corrected within three days of being submitted.


  • Avatar
    Jackie Johnson

    Careful!! Sometimes you never receive the points you earn or a reason why, yet your issue will be listed as resolved or solved.

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