What do I do if I didn't get points for a qualifying brand?

We gave you the ability to help our software learn by editing your receipts if you find any discrepancies. This is the fastest way to receive the missing points. Launch the Fetch Rewards app, go to the receipt in question, and follow the steps below:

  1. Tap "Correct my Receipt" (Located at the bottom of the digital receipt).
  2. Select the item to correct, or tap on "+ Add an item that was missed" (Located at the top of the digital receipt).
  3. Add the correct item and adjust the quantity and price for the item. If the exact item can not be found, please use the generic brand associated with the item.
  4. Once you have made all corrections, click "Submit Changes" and it will be reviewed quickly.

We also gave you the option to scan the barcode when correcting a receipt.

If any special offers were associated with the corrected items, they will be applied after the receipt is reprocessed with the correct partner product information.

Receipts must be corrected within three days of being submitted.


  • Avatar
    Jackie Johnson

    Careful!! Sometimes you never receive the points you earn or a reason why, yet your issue will be listed as resolved or solved.

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