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Can long receipts be processed? I can only take four photos

You are able to submit up to four images. We are unable to accept receipts that take more than four images. This is something we want to increase in the future, but hopefully the below steps can help you use Fetch Rewards.

  • Line up the top of the store's name/logo with the very top of the scan frame, careful not to cut it off.
  • Zoom or be as far out as the app will let you, in order to include as much as possible. The app will tell you if it's too far away or not legible. Then, just move in closer until it works.) 
  • Make sure scan of receipt is not missing any information. (store name & logo, checkout date & time, total amount paid)
  • Scan the entire receipt from top to bottom, in multiple shots if need be, using the "Add Image" or "+" icon, and leaving no gaps or “white space” in any images. (You can physically cut off the survey & store loyalty card info...as long as the purchase total & checkout time/date stamp is still included.)
  • Limit any data overlap to no more than 2 lines. (The screen will show you where it left off from the previous scan.)

For larger purchases in the future, the other option is to separate it into two transactions. We know this can be troublesome, so we're hoping to support more than four photos in the future!

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